Effective January 1, 2023, the process to determine eligibility and attestation requirement will change from a fax to an online system through ssbci.rrd.com.
Members are required to schedule an office visit with their provider for evaluation. Once appointment is made follow the steps below:
- Visit ssbci.rrd.com.
- Follow the steps on ssbci.rrd.com to evaluate your patient against the eligibility requirements outlined on ssbci.rrd.com.
- Submit an attestation form through ssbci.rrd.com indicating your patient meets the eligibility requirements.
- Submit a claim containing the appropriate diagnosis codes from this office visit indicating a member has been diagnosed with one or more qualifying chronic conditions listed on ssbci.rrd.com.
Upon receipt of all required information, the member will be sent an approval or denial letter within 10 business days. Approval letters include information on steps the member should follow to activate supplemental member benefits.